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Quality and service: service management
Homepage Research Quality and service: service management
Research group
The research group in quality and service is a joint work between INALDE and the Faculty of Economic and Management Sciences of Universidad de la Sabana.
Registered with Colciencias.
Members
INALDE
- Fabio Novoa R.
- Pilar Sepúlveda.
Faculty of Economic and Management Sciences of Universidad de la Sabana
- Martha Elena Vargas, Ph.D. – Group Director.
- Luz Ángela Aldana.
- Eduardo Gómez Saavedra.
- Carlos Gutiérrez.
- Olga Lucía Arcila.
- Patricia Álvarez.
- María Inés Díaz.
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Metodology
“The exchange of criteria on business problems enriches the approach to decision-taking. INALDE seems to me to have been both responsible and thorough in executing its entire academic offer".
Martha Cecilia Bohórquez
Vice President of Insurance and Marketing
Seguros La Equidad |
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